Get in touch with our team
Our support team is on hand to help with questions, account-related issues, technical concerns or general feedback. Whether you need assistance with deposits, withdrawals, verification or site performance, we provide clear guidance and step-by-step help. Use live chat for quick answers or email for detailed account requests. For partner or affiliate enquiries we have a dedicated team ready to assist. Pick the most convenient communication channel below and we will respond as soon as possible.
| Department | Contact |
|---|---|
| Customer support | [email protected] / Live chat & email |
| General enquiries | [email protected] / Response within 48 hours on business days |
| Affiliate enquiries | [email protected] / Partner team contact |
| Phone | +44 20 7946 0523 / Call or text, SMS ok |
| Working hours | Mon-Fri, 09:00-18:00 (GMT) |
Email assistance
Email is our preferred contact method for detailed requests, account-related issues, or any situation that requires explanations or documentation. Please include a clear subject line and up-to-date contact details so we can prioritise and respond without delay. Attaching relevant documents and your account information in the first message helps speed up processing and avoids follow-up requests.
Send us a message
Response Time
Our support team aims to respond quickly - most inquiries are answered within one business day. Simpler requests like account questions or payment checks are often resolved faster, while more complex cases such as identity verification or detailed investigations can take longer depending on their nature. We appreciate your patience and will keep you updated if additional time is required.
Feedback
Tell us what you think of MrSpin. We welcome your feedback, suggestions, or ideas for improving the site. Every message is read by our team and used to refine features, promotions, and usability. Use the on-site feedback form or support chat to send comments. We review submissions carefully and use them to improve the service and your experience.